Shipping and Delivery Policy
Introduction
At Bablon, we understand that timely delivery is crucial for your furniture shopping experience. This Shipping and Delivery Policy outlines our delivery procedures, timelines, and what you can expect when ordering from us.
We partner with reliable logistics providers to ensure your furniture reaches you safely and on time.
Delivery Areas
We currently offer delivery to the following areas:
Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 1 Cities: Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Nagpur, Surat, Vadodara
Tier 2 Cities: Most major cities and towns across India
Remote Areas: Delivery available to most remote areas with additional charges
Please check your delivery address during checkout to confirm delivery availability and any additional charges.
Delivery Timelines
Our standard delivery timelines are as follows:
In-Stock Items: 3-7 business days for metro cities, 5-10 business days for other cities
Made-to-Order Items: 15-30 business days depending on complexity
Custom Furniture: 20-45 business days based on specifications
Assembly Required: Additional 1-2 business days for assembly services
Express Delivery: Available for select items with 1-3 business day delivery
Shipping Charges
Our shipping charges are calculated based on the following factors:
Free Shipping: Orders above ₹10,000 to metro cities
Standard Shipping: ₹500-₹1,500 depending on location and item size
Express Shipping: ₹1,000-₹2,500 for faster delivery
Remote Areas: Additional charges may apply for delivery to remote locations
Heavy Items: Additional charges for items requiring special handling
Order Processing
Once you place an order, here's what happens:
Order Confirmation: You'll receive an email confirmation within 1 hour
Processing: Orders are processed within 1-2 business days
Shipping Notification: You'll receive tracking information once shipped
Delivery Updates: Regular updates on delivery status via SMS and email
Delivery Confirmation: Final confirmation once item is delivered
Delivery Process
On the day of delivery:
• Our delivery team will contact you 1-2 hours before arrival
• Please ensure someone is available to receive the delivery
• Have your order confirmation and ID ready for verification
• Inspect the item thoroughly before signing the delivery receipt
• Report any damage immediately to the delivery team
Assembly Services
We offer professional assembly services for furniture that requires assembly:
Assembly Fee: ₹300-₹800 depending on item complexity
Timing: Assembly is typically completed on the same day as delivery
Warranty: Assembly work is covered under our service warranty
Requirements: Clear space and access to the room where furniture will be placed
Delivery Exceptions
Delivery may be delayed or rescheduled due to:
• Adverse weather conditions
• Natural disasters or emergencies
• Unavailability of recipient at delivery address
• Inaccessible delivery locations
• Vehicle breakdowns or logistics issues
• Public holidays or restricted movement days
We will notify you immediately of any delays and reschedule at your convenience.
Failed Deliveries
If delivery fails due to recipient unavailability:
• We will attempt delivery again the next business day
• Three failed attempts will result in return to warehouse
• A restocking fee of ₹500 may apply for returned items
• You can reschedule delivery by contacting our customer service
Delivery Tracking
Track your order through multiple channels:
• Order tracking page on our website
• SMS updates at key delivery milestones
• Email notifications with tracking links
• Customer service support for tracking inquiries
Contact Information
For delivery-related inquiries, please contact us:
• Email: delivery@bablon.in
• Phone: [Your Phone Number]
• WhatsApp: [Your WhatsApp Number]
Please have your order number ready when contacting us for faster assistance.
Policy Updates
We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Last Updated: May 16, 2025